I need to make changes to an order

If you notice after placing your order that the shipping address or test package is incorrect, please email us right away. We do our best to respond as quickly as possible, but emails are not monitored all day. Post is processed at 3pm every day.

If your order has already been shipped, you may need to pay a small fee to cover the cost of sending another swabbing kit to the correct address.

We can usually make changes to the test package up until we receive your sample and begin processing it. If the test package is the same price, changes are straightforward. If the test package or test is a different price, the difference will need to be paid. If you need to change the testing, please email us. Please note we are unable to make changes once your sample has arrived with us and testing has begun.