I have sent back my sample unregistered

In order for us to commence testing the swab must be registered on our portal. We cannot test unregistered samples that arrive, if this happens there is an automated email that you will receive. If you have the sample number please register the swab to the correct animal you have swabbed. If you do not have the sample number please send us an email but there is not guarantee we can fix the issue and you may have to pay for a new swab kit as we are unable to test samples that are unregistered.